KSL Investigators help bank customer regain access to his money after fraud incident

Aug 9, 2022, 6:56 PM | Updated: 7:53 pm

LAYTON, Utah — You just realized you were hacked, and now some bad guy has access to your bank account. It happened to a Layton man who said his bank would not return money deposited just as the fraud hit his bank account, so he called in the KSL Investigators.

After a bad guy got into Shander Wright’s bank account, he took swift action to protect his money.

“My account was closed,” Wright explained.

And by closing his account with KeyBank, Wright kept the crook from stealing a $658 Social Security Disability Insurance payment that had just been deposited.

The trouble — now is that the account is closed, he cannot access the money either. Wright and his mom, Elizabeth, said KeyBank has repeatedly promised to get to the bottom of it.

“Says he’s working on it and we just don’t hear anything,” Elizabeth Wright said. “And every time we call, well, ‘I’m still working on it. I’m really sorry.’”

But it has been close to a year since fraud hit Shander Wright’s bank account, and this family’s patience has run out.

“I swear, I think I’ve exhausted everything that I could do. I don’t know where else to go,” Elizabeth said.

“I am very frustrated,” Shander added. “I feel like the oligarchies have failed me.”

So this time, we reached out to KeyBank on his behalf. Not through customer service but the corporate communication department, and that seems to have gotten things moving.

In a statement, a KeyBank spokesperson told us they could not talk about it, citing “privacy and security concerns,” but said to us that a “resolution is in process.”

“At least give my payment back,” Shander said. “Yeah, that’s all I can ask for is just the money they somehow lost.”

And just like that — good news. KeyBank sent him a check for the missing amount.

Elizabeth said she doubted they “would have even seen a penny” if they had not called the KSL Investigators.

If someone has hacked into your account, if you report it to your bank in two days, the Electronic Fund Transfer Act limits your liability to $50. If you report it within 60 days, you could lose as much as $500. After 60 days, you could lose it all.

The EFTA also said banks can take up to 45 days to investigate, but you should have access to the disputed funds if the investigation will take longer than 10 business days.

KSL 5 TV Live

Top Stories

KSL Investigates

Daniella Rivera and Annie Knox, KSL TV

Location data cracks open police cases, but critics say there’s a cost to privacy

Utah police are using controversial search warrants to scoop up large dumps of digital data. They can be critical crime fighting tools, but privacy experts warn they're an unconstitutional abuse of technology.
1 month ago
A bus driver fills up at a gas station in Brooklyn on August 11, 2022 in New York City. While fuel ...
Matt Gephardt

Gephardt Busts Inflation: Ways you can save money at the gas pump

Inflation remains high for several reasons and one of the biggest is tied to gas prices. But you can bring down the price you pay with some relatively simple changes in your driving habits.
1 month ago
KSL’s Matt Gephardt fuels up his minivan to determine how much gas Google Maps’ eco-friendly ro...
Matt Gephardt & Sloan Schrage

Gephardt Busts Inflation: Can Google’s eco-friendly routes really save you gas money?

Gas prices have edged down from their record highs, but they are still a far cry from being affordable for many Utah families. So, when Google rolled out a new feature for its Maps navigation app that says it can save you money on gas by using suggested eco-friendly routes, the KSL Investigators decided to put it to the test.
1 month ago
FILE: Back-to-school shopping (Photo by Justin Sullivan/Getty Images)...
Matt Gephardt & Sloan Schrage

Gephardt Busts Inflation: Saving $ on back-to-school supplies with inflation

With inflation running amok this year, parents are tackling big price hikes on top of the stress. Fortunately, there are ways they can still save money.
2 months ago
Matt Gephardt & Sloan Schrage, KSL TV

What are the rules for airline travel credits?

After canceling a beach vacation to Hawaii, a Utah woman believes she has $1,400 in flight credits. Ongoing flight cancellations have plagued the summer travel season, and a lot of travelers are being made whole with flight credits rather than refunds.
2 months ago
FILE PHOTO - Shown are a smartphone and computer....
Matt Gephardt

Can a company pull the rebate runaround?

When a West Valley City woman took up Verizon on a rebate offer to upgrade but could not get the rebate, she contacted the KSL Investigators for help.
2 months ago

Sponsored Articles

young woman throwing clothes to organize a walk in closet...
Lighting Design

How to organize your walk-in closet | 7 easy tips to streamline your storage today

Read our tips to learn how to organize your walk-in closet for more storage space. These seven easy tips can help you get the most out of your space.
Types of Computer Malware and Examples...
PC Laptops

5 Nasty Types of Computer Malware and Examples | Everything You Need to Know to Keep Your Computer and Family Safe

Here are the different types of computer malware and examples that could potentially infect your computer.
tips how to quit smoking...

7 Tips How to Quit Smoking | Quitting Smoking Might be One of the Hardest Things You Ever Do but Here’s Where You Can Start

Quitting smoking cigarettes can be incredibly difficult. Here are 7 tips how to quit smoking to help you on your quitting journey.
Photo: Storyblocks...
Blue Stakes of Utah 811

Blue Stakes of Utah 811: 5 Reasons To Call 811 Before You Dig When Working in Your Yard

Call before you dig. Even at home, you could end up with serious injuries or broken utilities just because you didn't call Blue Stakes of Utah 811.
Days of...
Days of '47 Rodeo

TRIVIA: How well do you know your rodeo? Take this quiz before you go to the Days of ’47!

The Utah Days of ’47 Rodeo presented by Zions Bank is a one-of-a-kind Gold Medal Rodeo being held July 20-23, 25 at 7:30 PM. The Days of ’47 Rodeo How well do you know your rodeo trivia? Take the quiz to test your know-all before heading out to the Days of ’47 Rodeo at the […]
cyber security through multi factor authentication setup...
Les Olson IT

How multi factor authentication setup helps companies stay safe

Multi factor authentication (MFA) setup is an important security measure that every company should implement for their workers. It’s also wise to install it for your personal and home accounts.
KSL Investigators help bank customer regain access to his money after fraud incident